Return Policy

  • If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to email us:, let us know the details of your package.
  • Original receipt is needed for product exchange within 14 days after purchase.
  • Products can be exchanged if there is a manufacturing fault.
  • No refund policy.
  • Products can be exchanged provided that the products are in new and original condition.
  • The difference will not be returned if the price of the exchange item is lower than the original item.
  • UMALL reserves the right for the final decision.
  • UMALL reserves the right to alter this policy at any time.